IT Service Delivery Manager

IT Service Delivery Manager About the role: Our client, an FTSE 250 financial corporation, is currently recruiting an IT Service Delivery Manager with a strong ITIL understanding, proven experience in service management/ review and the ability to provide one-to-one support/ leadership to a service delivery team. You will be tasked with matrix management, KPI reviews, BAU and Project support to the Service Delivery / Operations teams reporting to the IT Operations Manager. This is an 11-month contract that pays up to £600 PD Inside IR 35 based in Wolverhampton 3 days per week. The Service Delivery Manager ideally would have worked within financial services and be able to take responsibility for ensuring all services are delivered correctly, having full ownership and accountability to drive the service forward, understanding where the priorities are and driving these forward to resolution. This is a change/ transformation SDM position, with frequent travel to client sites in London. It is an exciting time to join our client as the implemented change throughout the entire company. The chosen applicant will lead the service delivery function, implement service changes according to ITIL processes and become an ambassador to our client's service desk team. Key duties: • Manage the delivery of all services of the IT Services team for all operational activities to all clients• Ensuring excellent proactive and reactive service is always delivered to all customers, taking ownership and responsibility for driving consistent service delivery to defined SLAs and KPIs.• Co-ordinating Account activity across the business, from finance, sales, contracts, support, projects, and delivery to ensure smooth and quality services.• Ensuring ongoing maintenance, including rotas, visits, tasks, projects, and regular reporting, occur to schedule and to excellent quality at all times.• Building a personal, collaborative, and honest customer relationship.• Own allocated business unit problem, incident, and service request fulfilment management.• Hold full responsibility for the end-to-end service provision to the allocated business unit, acting as a single point for escalation to the clients and working consistently with the technical team and the Account Managers.Skills required for the role: • Background working for an IT Service Provider or MSP, Consultancy or Financial Services corporation (MUST HAVE)• ITIL certification is highly desirable Service Delivery Manager (MUST HAVE)• Strong matrix management, KPI reporting and one-to-one coaching (MUST HAVE)• Good understanding of Infrastructure technology projects, Networking, Cloud, and Security services within IT operations• Strong client-facing service delivery management background within small to medium-sized corporations • Previous experience in delivering projects in a more structured manner, improving process and delivery • Strong influencing, negotiation and decision-making skills • Self-motivated and able to adapt to a changing environment • Proven track record in making sure that an efficient service delivered matches expected customer expectations • Solid understanding of service management principles IT Service Delivery Manager

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Job Overview

ID:

649365

Date Posted:

Posted 3 weeks ago

Expiration Date:

27/08/2022

Location:

Wolverhampton

Salary:

Competitive

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