Customer Involvement Coordinator

We are Places for People Homes, we manage affordable homes for people of all ages and circumstances to live and enjoy life, all across the country.  We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with supportive people, caring people and passionate people. Our people live and breathe our SPIRIT values; we are the place for spirited people. More about your roleWe are looking for someone who is passionate about giving customers a voice, and who will support customers to influence and improve our services.  The successful candidate will work collaboratively with staff across the Places for People business, our partners and stakeholders to create effective platforms for gathering customer feedback, monitoring outcomes and reporting resultsYou will assist in the development of policies and procedures to drive forward a framework which puts the customer experience at the centre of service delivery and will have the ability to inspire internal teams through training, marketing and internal commsFor more information about the role, please download our job profile available on our websiteThis is an agile national role and the candidate will be expected to travel across the UK and Scotland when requiredMore about youYou will have experience of successfully recruiting and engaging customers in customer involvement activities, having the ability to inspire, enthuse and motivate people with excellent communication skills, including creative ways of communicating with vulnerable customersYou will be part of a dedicated  and supportive team and will need to demonstrate a positive and inclusive approach.  You must be able to communicate clearly and effectively to different audiences, both verbally and in writing and be competent in the use of Microsoft Office applicationsAs a value led organisation we recruit to our SPIRIT values, we are looking for you to show where you have met our values in your previous rolesThe benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.  We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Excellent 27 days holiday plus bank holidays Pension with matched contributions Training Extra perks including huge discounts and offers from shops, cinemas and much more.What's next?If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

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Job Overview

ID:

606327

Date Posted:

Posted 2 weeks ago

Expiration Date:

09/06/2022

Location:

Birmingham

Salary:

Competitive

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